Prior to this trip the three years prior were in Milan. I would definitely recommend Auto Europe car rental and will use it again myself on my next trip. In and out within 10 minutes. They're efficient and easy to work with. Overcharged by Auto Europe for Car rental in Dublin I recently rented a car from Dublin Airport via Auto Europe & rates looked good until Auto Europe got Hertz to charge me an extra €30 service that was in never mentioned upfront until the rental had gone through. The contract to sign was in Italian - bit uneasy to agree to "kjsifclamdpoaladolcevita". Took advantage of a vehicle upgrade. 5 month lease was the longest time period available. In the Italian summer, not very nice... this should be checked before renting the car! We had our car for more than two months. ", Overall Value: 10 We would lease a Peugeot again. I decided to cancel and hire from another company that actually answered my question.When I cancelled, it was not free as stated.They took the WHOLE AMOUNT despite me cancelling only 6 hours after booking and well before pick-up. Fast checkout. The cars are clean, and in great shape. Expediency of Drop-off: 10 But I found your price very competitive and I appreciated being able to pay in advance, to avoid language and currency hassles at the rental booth. The way auto rentals should be! I did not like this. The Peugot Diesel was spectacular. ", " The. ", " Very quick and easy drop off. ", " Very long line at the counter, and not clear where to line up. I feel that I generally get good rates and I feel more confident dealing with anUS based firm. It was very hard for me to travel with this car for the reason that I had 4 bagages. While there is a sign off to the side that indicates that this is also the entrance to EuropCar it is not immediately apparent. I, Suzanne Heinrich, called Auto Europe at the 800 number and was fortunate to get Leo on the phone. Very quick service. we were charged the one way fee anyway!!!!!!!!!!! See my feedback about Auto Europe. ", " Check-in was fairly quick and I got the car I reserved. All in all, a negative rental experience. Highly recommend this car rental agency. Had a problem fitting our luggage in the car we rented went back to the desk told them and without hesitation got us a bigger car. ", " Great offer of insurance and cars for the best price ", " About 30 minutes waiting at the pickup. We may opt for car rental company other than Hertz. The car came with no way, as far as I know, to be able to lock the car doors while driving. I had compared a number of rental options, including a discount combined with the airline ticket. I asked to change the car at the very beginning of the rental period because I suspected a problem at a tire. Great customer service. I was worried, since I had heard horror stories of automatics not being there when promised, etc. Thank you for the great service. Processing time to complete the paperwork was acceptable, but they told us that the Ford Focus Wagon we had reserved was at the car wash and would be ready in at most 30 minutes. ", Overall Value: 9 They were better on this experience, but provide no help with adequate maps or getting out of city centers and avoiding STL zones. They helped me pick the best location for picking up the car in Rome and drop off in Venice. ", " Everything went smoothly! Fortunately we were back in the Rome area and they got our vehicle exchanged quickly.they were etremely efficient and courteous. The way auto rentals should be! My booking experience was so simple. ", " very efficient in getting an delivering the car ", " Two issues with the car-no practical cup holders and a gps system that needs serious improvement. Also, having a cell number to text would be helpful. The reservation process was excellent - the agents were very helpful finding the best rate. My only complaint is that the car they gave us was really too big for Sicily and had two big flaws- bad backwards visibility and huge turning radius- not good for narrow mountain switchbacks! It was an excellent car and I would not hesitate to rent the same jeep again. I also had a positive experience with AutoEurope telephone customer service. Europcar admitted they had this problem with FCO. Picking the car up in Rome was quick and efficient. The staff at the port in Rome helped us with directions and maps. I hope you take care of your employees because they totally made the difference. Condition of the Vehicle: 3, " Easy pick up and drop off. Your website provides all that is needed to complete a vehicle request. centauro claimed the tire got scratch, send form to autoeurope since 7th oct. still no answer.. have send 4 mail with all info attached. ", " the staff in the states is great, and easy. Instead, we were upgraded to a Caravelle which made our 2 weeks touring Tuscany so much more comfortable. It also kept up well with other cars on the autostrada. Once I got to it, the staff was courteous. Prompt service, and clean, efficient little car. ", " Auto Europe was extremely helpful in getting the vehicle replaced. ", " The only thing I didn't like was that I had to rent snow chains. He really saved us when we were running late. they additionally billed me (2.92 eur per day), but in general everything was fine. For us renting a car is the only way to see Italy and Croatia. It seems like the pickup process could be more streamlined. WE COULDN'T HAVE Asked for more. The car we originally rented had an oil change light issue on the 4th day. Condition of the Vehicle: 5, " Love Auto Europe, excellent customer service and prices. We had to wait a little while for our car because it was being cleaned .Ever thing else went smoothly. Thanks again, Leo. thanks ", Overall Value: 10 Check-in was fairly quick and I got the car I reserved. Expediency of Drop-off: 9 Hertz upgraded me for free since I am Hertz Gold. Have always been pleased. We have used EuropCar several times (always in Italy) and have had excellent experiences each time. I believe I understood all terms of the agreement. Your booking was simple and cost effective. Very helpful service ", " they made it extremely easy to sign up for Hertz #1 Gold, online, at the time of the reservation. Easy to rent from! thanks Car way too small and no larger available. Great service and very friendly. ", " easy to use online and book a car and add features as needed. The signage isn't very clear and it would have helped if the Europcar assistant had mentioned that we need to catch a bus. It made it very easy to book a rental car and prices were fair. Condition of the Vehicle: 10, " Great job, it made everything much easier than trying to arrange myself. Efficiency of Counter Staff: 7 Europcar had the right car, efficient and friendly, and helpful in every way. The check in process was quick and the staff member was very helpful. The counter staff was very accommodating and gave us a refund. Expediency of Drop-off: 10 ", " I had a problem when I returned the car in Venice. We had a hard time finding check in desk from airport, signs were not good. Better directions should have been provided by your personnel at the train station and should have been in writing with a map. It was very hard for me to travel with this car for the reason that I had 4 bagages. I DID NOT ask them to change. Drop off of car went well. ", " Very pleased with both the service and the car! The GPS worked only one time the entire two weeks. Matteo provides exceptional service at check in and provided us with an upgraded vehicle. We arrived at 1050am (10 minutes before closing) and he refused to give us a lift to the ship port as promised. Booked with AutoEurope a car at Interrent Catania (Sicily). ", " Auto Europe`s car rental is quick and easy , overall a more pleasant experience than many other corporations, ", " With reservation in hand the wait was a bit longer than one would expect to encounter, the longer waiting period angst was ameliorated by the agent who processed my reservation . I, Suzanne Heinrich, called Auto Europe at the 800 number and was fortunate to get Leo on the phone. Good service, but when our flight was delayed we were told we would have to rebook our car hire again, and ended up paying 50% more. 1st. I was worried, since I had heard horror stories of automatics not being there when promised, etc. The Italian counter staff at the train station were awesome. Car pickup & return went very smoothly. ", " Everything was great about the recent car rental experience with Europcar except returning the car at your railway office in Rome -- which was a nightmare! Everything worked out well...probably didn't need 'extra' driver or fill up by AE, but outside of those charges it was good. No complaints with anything. Streamlined process, Easy to use on line system truthful up front pricing, no hidden costs, Painless, quick and easy check in, beautiful car, friendly agent what more can I say - they are my go to company. ", " The agent at pick up was rude and uninformative. Puegot 308. 100% great rating! I was rebooked, and my mistake cost me only an extra 150 euro for the week. The company was so helpful! We were told the drop off location was actually at the rental office in Florence but the drop off garage was 2 blocks away. So, overall it was a good experience. I return for at least a month every year and they remain my rental car company of choice. ", " You guys are great as brokers.. But than compared those prices to Kemwel and there was a big difference. ", " We have been regular customers of EuropeCar and it seems to work well for us. ", " I don't undestand what is field in invoice: licence/fee ( in italian: Oneri circ.autov.) We never would've fit our luggage in the car we had originally reserved. The problem arrives at the delivery of the car when after inspection, the guy approach me pointing to the lowest front right part of the car, saying to me that was a scratch there. Only the latest review will count in the company's TrustScore. Get 30% Off with Auto Europe coupon code, promo codes and deals. Thanks. US $160 plus the original quote of US $323.30 for a total of approx. I received the wagon we reserved - it was large enough for 4 people and luggage. The return went smooth and fast - a guy took the key while we were taking our stuff out of the car, and yet before we were finished, he told me that everything was fine and we can go. which at the end we didn't do. My family and I really enjoyed our trip and although the vehicle was very large for European road ways and made parking a huge challenge over all we were pleased to have the space. My first reservation went very smoothly. Our plane to Rome was delayed. It dropped on the ground. ! The Rome check-in is horrendous due to the number of people. The address provided was not unlocatable by the GPS. Keep up the good work. Efficiency of Counter Staff: 4 It makes it so much easier to do the booking from the US. So easy to book in the U.S. and the customer service reps in U.S. were very good to talk to when I had a question. However within a few miles the engine maintenance light came on - an annoyance more than anything else. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car. ", " Excellent experience. difficult signage for Dollar, went to wrong one and lost 20 minutes due to this. It was my first rental with Europcar in Italy. Home to the world renowned Eiffel Tower, Paris is one of the most visited cities in the world. Friendly staff. The best car rental sites are always on hand when you need to hire a vehicle. I did have to call to get the Europcar booking number. Efficiency of Counter Staff: 10 ", " My booking was for a car in wagon type but they gave me Fiat 500X which was not the type that i booked. The rates are quite reasonable. We covered more than ten thousand kilometres. ", " Easy! Please give him a big thank you from us. Because of your outstanding service, prices, and customer support, AutoEurope has always been our go-to agent for the 30+ European rentals we've made since 1990. In this time we had wonderful service from Peugeot, especially in Avignon when we had to replace a window that was smashed. We refused to sign rental agreements accepting those terms, since our rental agreements clearly stated they included "no deductible" insurance, and Hertz itself was using AutoEurope as an authorized booking agency. There was some prior damage That I noticed later. In our full review of Auto Europe you’ll find out how customers rated the clarity of charges during booking and what they thought of the service when picking up and returning their car. Thank you. As to the drop off in Pisa- bad signage for the rental car drop off, but otherwise fine ", Overall Value: 10 Efficiency of Counter Staff: 10 Car was great. they made it extremely easy to sign up for Hertz #1 Gold, online, at the time of the reservation. If I hadn't arrived when I did I would probably have spent hours waiting for nothing. ", " It would be nice to have the brief car instruction manual in english! Service pick up was very efficient. This is the second time I booked with Auto Europe. A free inside look at company reviews and salaries posted anonymously by employees. His name is Gabriel. Fiat 500 was good on gas, and big enough that we did not feel crowded with 2 people and luggage. ", " The office at the airport was very helpful. ", " Great car in the VW Golf - exactly as I ordered. I will always come back to you for car rentals in Europe. Very very not cool. I felt that the Auto Europe personnel were genuinely concerned about our situation and really went to bat for us. She made our experience hassle free and enjoyable. ", " overall OK Counter at Rome airport took forever even though I am a Gold member. Efficient and well-appointed car, easy to handle. The pickup at the Rome airport was a little crowded but the drop-off a few weeks later was easy and fast. The dropoff in Orvieto was very easy too. For example, placement of parking brake handle makes the little "pocket " in the center console useless when brake is off. Working with the Europcar group in the different countries I have been was convenient and fast. Very helpful. ", " The most best experience on the entire trip! ", " The agent was very friendly and the process quick and easy. Not easy to find but the attendents and customer service are great. Everyone was very professional and courtious. No problems. You run a fine business that makes us want to come back. WE COULDN'T HAVE Asked for more. However, the van was only 3/4 full, and yet we had to sign the paper saying it was "full" (as well as the damage assessment) before we got to see the van. Much too long waiting time to get the car. Other than that the service is friendly and returns simple. They initially said we would have to buy additional super coverage from Hertz to get that type of coverage. This was one of many, many rentals my husband and I have had through AE. Excellent, efficient , great car, nice staff. The man who greeted me at the beginning, was the one who checked the car back in and he was superb. The Europcar Agent was most helpful. Europcar (Car Hire Service): 1.3 out of 5 stars from 1,308 genuine reviews on Australia's largest opinion site ProductReview.com.au. ", " Everything was beyond perfect. I intend to lease the same model in 2020 and hope that these features will be included. I was very satisfied with car and Auto Europe. They were quick to pick us up each time, polite and professional. Felt foolish asking the attendant why the car would not start. ", " Online rentals in Italy worked out fine. Worst company ever. Booking the car was simple and easy. They were quite helpful on all other parts of the rental. Navigating the ZTLs to return the car without any guidance from the rental company was another challenge. The Jeep renegade we rented was excellent. Fun fact is, that all other car rental companies in the same building accept debit card. I lost 200 euros for a reservation because of a technicality I could not have avoided.I look forward to your prompt response on this matter. It provided the information that I needed. The A/C flow to me seemed limited and not sufficient. I have used this agency for past 10 years in trips to Europe and consistently good to great. We had to make a trip back to an Auto Europe rental agency to have them fill it (and pay for it), but they happily and efficiently did so. I would like to express a GIANT thank you to Leo (I'm sorry I don't have Leo's surname) for helping us so much with a rental from Rome FCO starting August 10, 2018. Out this model vehicle the fuel economy! our complaints were/are more ergonomic a window that was smashed when... - good customer service will say that the it would be helpful, excellent! Only comment would be helpful, with excellent coverage company as I do n't speak Italian and was not much! 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